The Spa and Sauna Co. has won the 2024 Aqua 100 award from Aqua Magazine, recognizing the best pool and spa dealers in the industry. The company has grown from a one shop location in San Jose, California, to six convenient showroom locations and several dedicated warehouses, serving Nevada and California. The Roots of the company go back to the Early Days of the Portable Hot Tub Industry itself, with company co-owner Shelley Clark’s father, David Ingram, building one of the first Portable Spas. Shelley Ingram-Clark started with the family business in 1983. Scott Clark began working in the hot tub industry in the late 1980s, selling hot tubs at a Hot Spring Spa/Finnleo Sauna dealership in the Bay Area. Scott and Shelley opened their first store in Reno in 2002. Today, The Spa and Sauna Co. includes many convenient store locations in Nevada and California. The Spa and Sauna Company has won awards for their customer service, innovation, and innovative products.
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By Laura Varnon, Marketing & Special Projects Manager
The Spa and Sauna Co. won the 2024 Aqua 100 award from Aqua Magazine this year! The award recognizes the best pool and spa dealers in the industry. To date, over the past several years, 60 spa and pool dealers have won this award.
The Spa and Sauna Co. submitted a written application, photos, and a video, explaining its History, Core Philosophy, Customer Service, Store Design, Charitable Contributions and more. An independent panel of judges evaluated and selected this year’s winners.
“Each company should be very proud to have been selected as an inductee into the AQUA 100, as the national competition evaluates each business on a variety of measures,” says AQUA Magazine Executive Editor Scott Webb. “This is a very high honor in pool and spa retail, and we are very proud to shine a light on their success and hard work.”
Read Excerpts from Our Nomination Below
Spa and Sauna Co. History
The Spa and Sauna Co. has grown from a one shop location, originally in San Jose, California, to a business with six convenient showroom locations and several dedicated warehouses, serving Nevada and California.
The Roots at The Spa and Sauna Co. run deep. In fact, they go all the way back to the Early Days of the Portable Hot Tub Industry itself, with company co-owner Shelley Clark’s father, David Ingram. Back in 1976, in El Cajon, California, Ingram, one of the Pioneers of the Hot Tub business, started building one of the first Portable Spas. Since those early days in the Hot Tub business, we have taken pride in offering the Best Overall Customer Experience to our Hot Tub customers.
Shelley Ingram-Clark, David Ingram’s daughter, started with the family business in 1983. She has rolled fiberglass, worked in manufacturing, handled accounting and marketing, and later worked as a sales rep. She knows the hot tub industry inside and out.
Later, in 1999, the Ingram family sold Caldera Spas to one of the largest manufacturers of hot tubs today, Watkins Manufacturing, now known as Watkins Wellness. Watkins Wellness is The Spa and Sauna Company’s primary spa and swim spa manufacturer.
Scott Clark began working in the hot tub industry in the late 1980s, selling hot tubs at a Hot Spring Spa/Finnleo Sauna dealership in the Bay Area. In 1990, he opened his own store, in San Jose, called South Bay Spa and Sauna, marking the beginning of The Spa and Sauna Co. as it is known today.
Scott and Shelley met when Shelley visited his store as a sales rep. They married in 2000.
After a brief period working traveling spa shows, the family and business settled in the Reno area in 2002 and opened their first Reno area store together, The Spa and Sauna Shop.
Quick growth occurred between 2013 and the present, with new store locations opening every couple of years, initially in the Reno area, and later in different geographical regions serving California and Nevada.
- Reno Hot Spring Spas – Reno (2013)
- The Spa and Sauna Co. – S. Reno (2015)
- The Spa and Sauna Co. – Sparks (2017)
- The Spa and Sauna Co. – Santa Cruz (2019)
- The Spa and Sauna Co. – San Jose (2019)
- The Spa and Sauna Co. – Carson City (2021)
- The Spa and Sauna Co. – Las Vegas (2023)
These days, even with many convenient store locations and several warehouses to operate, you’re just as likely to find Scott moving hot tubs or setting the showroom floor, as you are to find him talking to team members or planning for future endeavors. It’s easy to see his passion for all parts of the hot tub industry.
Scott and Shelley’s children are involved in the business, too. Nick Clark participates in the hot tub industry, while Joey Clark is now the Service Technician Supervisor in Reno. Jacob Clark works within the service department in the Reno stores as well, and Carlee Clark stops in from time to time, but is still attending school.
Core Philosophy
The Spa and Sauna Company’s Core Philosophy is to Enhance our customers’ Space, Homes and Lives with the Premier Home Leisure and Wellness Products, while embracing innovative ideas, processes and technology and serving our customers with integrity, effectiveness, and competency.
Customer Service
Our entire team takes customer service seriously and we’ve won awards for it over the years.
We have a dedicated customer service team of two Customer Engagement Reps who follow up with our customers after their hot tub purchase to make sure they are having the best possible customer experience, from sales through delivery and into their ownership experience.
The Spa and Sauna Co. also receives many 5-star reviews from customers on Google.
Store Design
Our stores have a similar feel, regardless of which city you might be in. The layout of The Spa and Sauna Co. stores makes sure that dozens of hot tubs can be viewed at all times. Whether you are in a store in Reno, Sparks, Carson City, Las Vegas, Santa Cruz or San Jose, you can tell you are in a Spa and Sauna Co. store.
Team Philosophy
Our team follows the philosophy of Marcus Sheridan, “They Ask, You Answer.” We try to provide as much information about hot tubs as possible in the store, and through our website, blogs and video content.
Our marketing team has won many awards, including the Alice Cunningham Marketing Award from Caldera Spas and Hot Spring Spas two years in a row, including its inaugural year in 2019 and again in 2021.
Other Activities – Charitable Giving
Our team enjoys giving back to the community. This year we donated two hot tubs to veterans and a hot tub to a local Make-A-Wish child. We also participate as a Toys for Tots drop off location at many of our locations, sponsor local sports teams, and donate to organizations such as Big Brothers and Big Sisters and the Children’s Miracle Network, and more.
Since 2018, we have donated a total of six hot tubs to veterans through the Hot Tubs for Heroes program. Our entire team gets to vote on who those recipients will be, and appreciates the opportunity to support our local veterans.
Future Plans
We intend to continue to Enhance the Spaces of our customers’ homes for many years to come.
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