The Spa and Sauna Co. recently went through a rebrand, creating a new logo, that enhances and solidifies our mission, vision and values, while also embracing our past, and allowing us to move forward.
We’ve developed a new logo, that includes our new tag line, Enhance Your Space.
Our new logo maintains important features from previous logos and will unify the company image across all our current and future locations. Don’t think of this as a re-brand, think of this as an Enhancement!
Our Enhanced Mission, Vision and Values
Our Mission is:
To Enhance your Space, enhance your home and enhance your life with our unique selection of Premier Home Leisure and Wellness Products, offering an exceptional ownership experience.
Our Vision is:
To embrace innovative ideas, processes and technology to enhance the customer experience of all those we serve.
Our Values are:
To operate with integrity, effectiveness and competency to ensure an enhanced customer experience.
How Will The Spa and Sauna Co. Do This?
The COVID-19 pandemic has demonstrated the importance of having a space to be comfortable in. It has also given us as a company an opportunity to demonstrate we are a step above the rest when it comes to cultivating that space. We enhance the homes, style, and life of our customers by offering them the best service and selection of products to make their space one they look forward to spending time in.
We will Enhance Your Space, by providing you with the premier Home Leisure and Wellness items for your home. We will sell, deliver and service the best luxury Hot Tubs, Swim Spas, Saunas, BBQs and more.
We will Enhance Your Life, by providing you with the opportunity to enjoy your space, using The Spa and Sauna Co. products, either alone or with your family, friends and loved ones.
We will Enhance Your Ownership Experience, by providing the best sales, customer service, service and learning opportunities available for the home leisure equipment products we sell, including Hot Tubs, Swim Spas, Saunas, BBQs, and more.
A Bit of History
The Spa and Sauna Company has roots going back to 1990 when Company Owner Scott Clark opened his first store, South Bay Spa and Sauna in San Jose. CA. After marrying Shelley Ingram-Clark in 2000, the company moved to Reno. NV in 2002 as The Spa and Sauna Shop.
But the hot tub story for the Ingram-Clark family goes back even further, to 1976, when Shelley’s father David Ingram, started building what has become one of the Leading Brands of Portable Spas manufactured today – Caldera Spas.
Fast track to 2013 and a second Reno store opened, Reno Hot Spring Spas and Billiards. In 2015, a third Reno store was added – The Spa and Sauna Co. or The Spa and Billiards Shop. In 2017, that original store location became a warehouse and The Spa and Sauna Shop moved to Sparks. In 2019, 2 stores in San Jose and Santa Cruz were acquired, Hot Spring Spas of Santa Cruz and San Jose. Those stores had a history in the community that dates back to 1976, even using the name Pacific Water Works for a time, before becoming Hot Spring Spas of Santa Cruz and San Jose. In 2020, a store that had been closed due to the COVID-19 pandemic was relocated and allowed us to double the size of our Reno flagship location at 9748 S. Virginia St. In Reno. In 2021, The Spa and Sauna Co. – Carson City opened.
You can check out all the information about all of our stores here. And if you’re interested in the complete history of The Spa and Sauna Co. and all hot tubs, check out our blog here.
Now with six stores in two states, and a variety of hot tub and swim spa brands to choose from, it became clear it was time to unify our branding and our message at all of our current, and all of our potential future, locations. Moving forward all of our locations will be The Spa and Sauna Co.
Enhance Your Home, Enhance Your Experience, Enhance Your Wellness, Enhance Your Community
We’ve already created optimal ownership experiences, but we want to Enhance them even more.
Here are some highlights from the favorite things we have done to build The Spa and Sauna Co. Brand thus far:
Enhance Your Home – We sell only the best in Hot Tubs, Swim Spas, Saunas, BBQs and Pool Table/Gameroom Equipment. We have hundreds of happy customers.
Enhance Your Experience – We’ve won dozens of awards over the years for our Sales Volume, Customer Service, Customer Satisfaction, Marketing, Wellness and more! Check out all the details here. To do this, over time we have cultivated the best team of sales, service, marketing and administrative professionals you could ask for and we encourage them to enhance their learning to give you the best ownership experience day after day, year after year. As we grow, you grow with us!
We have an Online Store for all of your after-purchase Hot Tub, Swim Spa, Sauna and BBQ care purchases. We believe your shopping experience after your primary purchase should be just as good as what happens in the showroom. Shop here.
We’ve created blog resources and learning center resources, and a YouTube channel to provide all the searchable written and video resources you may ever want. Check out our YouTube channel here.
We also have ownership resources and more!
Enhance Your Wellness and Your Life – We’ve enhanced the wellness of our customers, by encouraging our customers to use their hot tubs every day. We even have a form they can fill out online to win prizes if they complete our 30 Soaks in 30 Days Challenge. Our customers use their hot tubs daily and tell us it makes their lives better! They have told us using a hot tub every day has meant they have time to:
- Reconnect with their families
- Reduce stress
- Rediscover hobbies that became painful over time
- Rehabilitate achy muscles
- Sleep better
- Reduce visits to chiropractors and massage therapists
Learn more about our Wellness Challenge, or complete it online, here.
Enhance Your Community – We’ve given back to our community, whether it’s by participating, or lending a truck, to local parades, sponsoring duck races to support the Humane Society or even serving as a drop off location for Toys for Tots, or supporting local athletes.
We also support local veterans, and since 2018 have donated 3 hot tubs to deserving local veterans in Reno and Sparks, in conjunction with a spa manufacturer and the charity Wish for Our Heroes. We are currently searching for our next recipients. Read more and even nominate a deserving veteran, or yourself, here. Our first recipient once told us this program seemed too good to be true, but it isn’t. We love giving back to our community and supporting our local community.
We recently checked in with our first 2 Hot Tub for Heroes recipients, Daniel Rogers of Reno and Kevin Vogt of Sparks. They were awarded hot tubs in 2018 and 2019.
Both said they are still enjoying their hot tubs after all these years, and enjoy working with a company that gives back to its community.
Speaking of the donation process, Kevin said “The process from start to finish was super easy. I mean, you guys set everything up. You came, you did all of it. Any questions I had, there’s always been someone there to answer it for me. New hot tub owner, myself, there’s a lot I didn’t know and every time I ran into something I couldn’t really troubleshoot myself, I’d call you guys and I’d get an answer immediately.”
The Spa and Sauna Company looks forward to making many more donations to local veterans.
Through these efforts, we’ve built long-term lasting relationships with people in our local communities, and we appreciate every single one of them.
Moving Forward
The Spa and Sauna Co. is more than the brands we sell, and even the products we sell. The Spa and Sauna Company is part of your lives – your enhanced lives, if you will. We can’t wait to help you Enhance Your Space, Enhance Your Home and Enhance Your Life. We’ve been proud to be a part of your lives since 1990 and are looking forward to a great future together!
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